Awards & Partners
BEST RATE GUARANTEED
We always aim to provide our customers with the best services and an important part of our commitment to this is to make sure that we always offer the best available price on like for like bookings, here on our website and via direct telephone bookings at each hotel.
DIRECT ONLINE BOOKING REWARDS
Book your stay with us online and we will give you a complimentary £10 reward voucher to spend on food and beverage. The vouchers can be redeemed in the hotel restaurant or in the adjacent traditional Inn during your stay. One voucher per booking, this promotion will run until 31st March 2015.
SPECIAL OFFER EMAILS
Make sure you don't miss out on a special offer or promotion by signing up to our mailing list. We promise not send your junk and you can unsubscribe at any time you want to just by clicking on the email.
REVIEWS & FEEDBACK
We take all reviews very seriously as all our staff and management strive to improve the service we provide to our guests. We'd like to thank you for taking the time to inform us of both the good and the bad so that we are able to rectify and not repeat any shortcommings as well as rewarding deserving staff for their efforts.
The BEST WESTERN Orton Hall Hotel & Spa is very proud of the awards and accolades it has received and that we have consistanlty acheived a rating of 4/5 or higher for service, cleanliness and value across 358 Tripadvisor reviewers.
Our Booking.com review score was 8.4/10 based on 166 reviews. We are very proud of our staff and the effort they put in, so very pleased with the feedback from Groups who rated them an outstanding 9/10.
Laterooms 43 customer reviews give us an 86% recommendation rating and we are delighted to say that 91% would stay again.
Businesses joining Green Tourism are assessed by a qualified grading advisor against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management, biodiversity and more. Only those businesses that meet the required standard receive an award. By choosing a Green Tourism Business Scheme business you are guaranteed that the business:
- is committed to sustainable tourism and minimising its damage to the environment
- is operating in accordance with the relevant environmental regulations
- meets minimum standards of good practice across a range of sustainable development indicators
- has been audited by a qualified professional to ensure standards are maintained
Hotels assessed by the AA are rated under a set of common quality standards agreed by the AA and the UK tourist authorities (VisitBritain, VisitScotland and VisitWales). Common standards make types of accommodation easy to understand and give you confidence that establishments can meet the standards you require. AA 4 star requires - Professional, uniformed staff respond to your needs or requests, and there usually are well-appointed public areas. The restaurant or dining room is open to residents and non-residents, and lunch is available in a designated eating area.
About 10% of restaurants nationwide are of a standard that is worthy of One Rosette and above. This is indeed a huge achievement, and not to be underestimated.
Success or failure in achieving Rosettes is based on one or more visits by an AA inspector to a hotel or restaurant. Essentially the visit is a snapshot, whereby the entire meal, including ancillary items is assessed.
One Rosette means that these restaurants achieve standards that stand out in their local area. They serve food prepared with care, understanding and skill, using good quality ingredients. The same expectations apply to hotel restaurants, where guests can eat in with confidence and a sense of anticipation. Around 50% of restaurants/hotels within our AA Restaurant Guide have One Rosette.
Review as of 27th November 2014.